Privacy Shipping and Returns Policy


We ship orders daily to destinations all over the world and due to the volume of parcels we send we have negotiated excellent carriage rates with major couriers. These savings are passed across to our customers and you will find our carriage rates to be among the most competitive in the market.

Within the UK we ship small orders by Royal Mail and larger orders UPS or Fedex both of whome are fully trackable services.

For overseas orders we ship smaller orders via “Royal mail International Standard” (5-7 day service) or UPS and Fedex for larger orders.

Whether you are in Glasgow, London, France, the USA or Canada you can be sure MG Reeds will deliver on time.

We carry most of our listed items in stock and for standard products we aim to ship within 2 working days of receipt of the order. For specialist or engraved items we aim to ship the order as indicated on the individual product pages.

After shipping, delivery is normally next day to UK and 5-10 days for the rest of the world.


From the date of shipment, you have 28 days to evaluate your purchase. Provided it has not been damaged or used and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.

Please note that we will refund our original shipping charges or the costs of your return (e.g. postage or re-import duties) only if the goods are in some way faulty. For other returns you will be responsible for all return costs, including any re-importation duties or other taxes.

Important: if you do wish to return an item, please email to make arrangements before sending it. We will issue you with a returns number, which must be quoted either on the box or on a packing slip within.

The Company reserves the right to charge a restocking fee, which may be deducted from any refund or credit.


MG Reeds is committed to protecting your right to personal privacy. We take our responsibilities regarding the security of customer information very seriously. This policy explains how we use your information and how we protect your privacy.

By submitting personal details to us, you are deemed as agreeing to use of these details as described in this Policy. Should you have any questions however, please feel free to direct these to us by email :

Collection of Information

In order to contact you with regard your enquiry, we only request your name, E-mail address, postal address and contact telephone numbers.

Our secure online shopping facilities are handled by ECWID.



A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies may also enable us to track and target user interests to improve experience on our website in the future.

We don’t collect personal information unless it is needed (eg for order details)
We don’t share your personal information except to comply with the law
We don’t store your personal information on our servers unless it’s required to operate one of our website services (eg online shop)
Usage of a cookie is in no way linked to any personally identifiable information about you. Any personal information is only collected when you voluntarily provide it, such as providing your email address.

The following is a list of possible cookies and data collected when using MG Reeds. Please refer to each service’s privacy policy for more information on the exact types of data collected:

Google Analytics: _ga, _gid and _gat_gtag cookie data kept 26 months

ECWID : Online shopping facility

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Disable Cookies in Chrome
Disable Cookies in Firefox
Disable Cookies in Safari
Disable Cookies in Internet Explorer

A cookie is a piece of data stored on the user’s computer containing information about the user. Cookies are used throughout our sites for enhancement of the user experience. Some parts of our site may not work without cookies turned on, other parts will function as normal. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

How We Use Information

We will not phone you unless you request us to do so, nor will we mail out literature unless it is specifically relevant to the nature of your enquiry.


You have the right to access your personal data which you have submitted to us. We provide you with the following options for managing or removing the information we hold:

Send an E-mail to us at Be sure to include your name and clear instructions on what you would like us to do, or
Send a letter to MG Reeds, Moorfield Industrial Estate, Troon Road, Kilmarnock, KA2 0BA, UK.
Disclosure To Third Parties

We will only disclose information to third parties under the following circumstances:

When required by law,
When explicitly requested by you or
When required to deliver products or services requested by you.
Data Protection

We take reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online and you do so at your own risk.

Changes To This Policy

We reserve the right to change or remove this Privacy Policy at our discretion. If we decide to change our Privacy Policy we will post those changes here. We encourage you to visit this area frequently so as to stay informed. If there is any material change in the type of information we collect, we will obtain your permission before we attempt to collect the additional personal information. We will not make any changes that allow us to give personal information to a third party without obtaining permission from you first.

Your Consent To This Policy

By contacting MG Reeds via this website, you signify your agreement to be bound by the MG Reeds Privacy Policy. If you do not agree with any term in this policy, you should not proceed further in contacting MG Reeds.

How To Contact Us

Should you have any questions or concerns about this Privacy Policy or the collection of information, please contact us.